Customer Site

Create, track, and review orders.
In the customer site, you have full control over all activities you want to carry out in the data center – regardless of whether the work is performed by internal technicians or external service providers.

Stay organized and keep everything under control. Whether a small task or a large project – with DC‑Provider you can handle any challenge.

Order creation – fast, clear, and structured

Simple and fast order creation

In just a few steps, you can create new orders and then check the processing status at any time.

Clear definition of required tasks

For all different task types, you can easily and clearly record the required data and specifications. Worklists can be imported from other DCOM systems at any time.

Scheduling

For each order, you can individually define the execution time and completion date. Within an order, individual dates can be set for different tasks.

Order prioritization

Important and urgent orders can be marked as prioritized. You can also schedule work outside of regular business hours.

Order tracking

Dashboards for quick insights

You always have a complete overview of all your orders. Important information is provided to all team members so that everyone involved in the project stays informed about the progress.

Automatic notifications

Automatic email notifications can be set up for important milestones. These notifications can also be configured for critical events so that you are promptly informed about issues.

Acceptance reports and service records

All services performed for your orders are clearly displayed after the work is completed. You can review the information and confirm acceptance of the tasks. Invoicing takes place after acceptance.

Reports

Reports on expenses and costs

A wide range of reports is available for your projects. You can get an overview of key financial data at any time, helping you plan current and future projects more effectively.

Service quality review

SLA compliance can be checked for all orders. This keeps you informed about the quality of service delivery and allows you to make adjustments to agreements if needed.

Tailored productivity solutions for your company

Overview of all processes

In the management area, you always have an overview of all orders and can optimally plan and monitor processes and workflows.

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All data available on‑site

All order data is accessible on‑site. Orders can be processed via the mobile apps and results can be reported back promptly.